Contact us
Telephone us
All our call centres are based in the UK. In order to deal with your call efficiently please have all your details to hand.
The Co-operative Bank - personal
| Type of query | Telephone | Availability |
|---|---|---|
| Personal account enquiries | 08457 212 212 | 24 hours a day |
| Overseas personal account enquiries | +44 1695 53760 | 24 hours a day |
| New account opening enquires | 08457 240 752 | 8am-9pm, Mon-Fri; 8am-6pm, Sat-Sun |
| Credit card enquiries | 0845 600 6000 | 24 hours a day |
| Lost or stolen cards | 0845 600 6000 | 24 hours a day |
| Internet banking registration | 0800 590 483 | 24 hours a day |
| Internet banking technical helpdesk | try online help or call 0870 600 0328 | 9am-7pm, Mon-Fri; 9am-6pm on Saturdays |
| Minicom | 08457 125 819 | 24 hours a day |
For branch telephone numbers please see our branch locator.
The Co-operative Insurance
| Type of query | Telephone | Availability |
|---|---|---|
| Insurance enquiries | 08457 46 46 46 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Make an appointment with a financial adviser | Fill in our online form or call 08457 46 46 46 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Get a car or home insurance quote | Get a quote online or call 08457 46 46 46 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Claims (Car & Home insurance) | 0845 999 8888 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Claims (Life & health insurance) | 08457 46 46 46 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Breakdown helpline | 0800 092 9069 | 24 hours a day |
| HomeRescue Plus helpline | 0845 758 1758 | 8am-8pm, Mon-Fri; 8am-5pm on Saturdays |
| Car insurance legal helpline | 0845 300 3366 | 24 hours a day |
| Home insurance legal helpline | 0845 300 2246 | 24 hours a day |
The Co-operative Bank – business
| Type of query | Telephone | Availability |
|---|---|---|
| Business account questions | 08457 213 213 | 8am-8pm, Mon-Fri; 9am-12pm on Saturdays |
| Business new account opening | 0800 764 764 | 8:30am-6pm, Mon-Thur; 8:30am-5pm on Fridays |
| Business credit card enquires | 0845 600 6000 | 24 hours a day |
| Business lost or stolen cards | 0845 600 6000 | 24 hours a day |
| Business internet banking helpline | 0870 241 8532 | 8am-8pm, Mon-Fri; 9am-12pm on Saturdays |
| Financial Director | 08457 616 616 | 8am-6pm, Mon-Fri |
| International banking services | 08457 558 888 | 8am-4pm, Mon-Fri |
Write to us
The Co-operative Bank - personal
Customer Services
PO Box 200
Delf House
Southway
Skelmersdale
WN8 6GH
The Co-operative Insurance
Customer Services
Miller Street
Manchester
M60 0AL
The Co-operative Bank - business
Business Customer Services
PO Box 250
Skelmersdale
WN8 6WT
Email us
We are happy to receive your feedback and general comments by e-mail and will endeavour to reply to them within 24 hours but we will not respond to any customer or account specific enquiries.
Security is paramount and the Bank wishes to protect its customers from potential security threats, so please do not include personal or account information or attachments in any incoming message.
To send us feedback or general comments please fill in our online feedback form or alternatively e-mail:
The Co-operative Bank - customerservice@co-operativebank.co.uk.
The Co-operative Insurance - cis@cis.co.uk.
If you experiencing problems accessing the Internet Banking service please refer to our help section. If you have referred to our Help section. and are still experiencing problems, please send an e-mail to ibis@co-operativebank.co.uk. Please do not e-mail your account details or any personal information.
